FAQ
Orders
Do I need to have an account to order?
No, you can place an order as a guest. However, you won’t get the perks of having an account:
- Quick checkout process
- Easy view of your order status and order history
- Special promotion and discount emails
What if I forgot my password to the account?
On the login page, click “lost password” and you’ll be redirected to a page where you can create a new password
What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name and shipping address but we cannot change your order.
Are there any exchange rates if I am shopping from outside of the US?
All our transactions are based in US dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction
What payment methods do you accept?
We accept all major credits cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments or cash on delivery.
How secure is my information and online order?
When purchasing online using your credit card, all of your information is entered into SSL secure web page. Your information is then SSL- encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
We reserve the right at any time, after receipt of the order to accept or decline the order, or any portion of thereof, in our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled we will issue a credit to the original method of payment.
Any cancellations made after an order has been placed, will be to a cancellation fee of 0.50 USD regardless of how long ago the order has been placed. This is due to merchant processor/credit card charges upon cancellation.
Please note that any orders that have been already packed or shipped cannot be cancelled.
How do I set my shipping address?
Since our website and service are based in English, all of the personal information you type in is required to be in English. If certain letters of your address contain non-English letters please use similar English ones instead.
Can I change my shipping address after placing an order?
Please be advised that due to security reasons, your shipping address cannot be revised after the order has been processed or shipped.
When will my order arrive?
The delivery time is based on the shipping option that you have chosen and the country that the product is being shipped from. We have warehouses in the US, Canada, China and Malaysia. Once the order has shipped we will email your tracking information as soon as it becomes available. Please note that we are not responsible for delays caused by the customs authorities in your country.
How do I track my order?
We will email your tracking information as soon as it is available.
You can track your order here.
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
What do I do if I have missing items in my order?
If for any reason you have anything missing from your order please contact us immediately and our customer service team will handle any issues in a timely manner.
Shipping and Customs
When will my order be processed and shipped?
We process all orders within 1-3 business days. Tracking information will be sent to you a day after the order has been processed.
Will I be charged shipping?
Shipping for all Baker's Signature's products is free.
Returns
How do I return an item?
We do offer a 90-day money back guarantee on a large majority of our items. Please contact us with your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions once the return is approved. All returns must be in original condition including packaging.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days of receiving your order if you received merchandise that is incorrect, missing and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. Our customer service team will do the very best or resolve your case in a timely manner.
How long is the returns process?
Processing returns may take up to 14 business days from the day we received your return. Once the return is processed we will send a follow up email to you.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with question about when the credit will be posted to your account. Each financial institution varies on their processing time.